GYG is all about wearable trends, feel-good fits, and zero boring basics. #staytuned

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RETURNS

  1. Return Window: We happily accept returns within 7 days of delivery.

  2. Return Condition: Returned items should be unused, unwashed, with original tags, packaging intact, and in a resalable condition — just the way you received them!

  3. Return & Exchange Eligibility: We totally understand if you change your mind — we accept those returns too. Got a size issue? No worries — you can either return it or swap it for a better fit.

  1. Reverse Shipping Charges: Absolutely free if you received a defective, damaged, or incorrect item. For size swaps or change of mind returns, a small reverse shipping fee applies.

  1. Non-Returnable Items: No returns on Sale items (stock clearance deals), already exchanged/replaced pieces, or items bought with store credits. Items bought on special discounts (like Diwali offers) can only be exchanged — not returned.

  1. Complaint Window for Defects/Damage/Wrong Items: If there’s a problem with your order, please let us know within 48 hours of receiving your parcel. Sadly, we won’t be able to help with return, exchange, or refund requests after that window.

  2. Return/Exchange/Refund Process: All requests should be made through our website only. While we don’t accept requests via email, WhatsApp, calls, or customer care, we’re always here to help and assist through these channels if you need guidance.

  1. Return Approval & Quality Check: Please note — accepting a return request doesn’t automatically guarantee a refund. Every returned item goes through a Quality Control check, and we’ll take it forward based on that.

  1. Processing Time: Our QC team will inspect your parcel within 2-3 working days after it reaches us. Don’t forget to provide photo and video proof when filing a complaint — this helps us match it with the returned item during inspection.

  1. Reverse Shipment Terms: We can only accept returns if a registered complaint exists and the return is shipped via our delivery partners. For areas where reverse pickup isn’t possible, you’ll need to register your complaint first and share all the shipping details with us before sending it back.

  1. Used Items Policy: Items showing signs of use like lipstick stains, perfume scents, or other marks won’t be eligible for return, exchange, or refund.

EXCHANGE

  1. Exchange Window: We’re happy to offer exchanges within 7 days of delivery.

  2. Exchange Condition: Exchanged items should be unused, unwashed, with original tags and packaging intact, and in a resalable condition — just like how you received them.

  3. Eligibility for Exchange
    We accept exchanges for: Size issues | Change of mind cases | Defective, damaged, or incorrect items | Discounted items (except for stock clearance sale items)

  1. Product Replacement Policy: If your requested size isn’t available, you can choose to: Swap it for another product of equal value, or Go for a higher value product by paying the difference — your pick!

  1. Shipping Charges for Exchanges: Your first exchange is on us — completely free! | For any additional exchanges, a small reverse shipping fee will apply. If it’s a case of defective, damaged, or incorrect items, exchanges will always be free.

  1. Single Service Request Policy: You can submit one post-delivery service request (return, exchange, or refund) per invoice. This request can cover multiple eligible items from the same invoice but must be submitted together in one go. Once we process this request, we can’t take any more requests for the same invoice.

  1. Finality of Service Requests: After your return, exchange, or refund is processed, we won’t be able to take any additional requests for the same order.

Note:
Sale items (stock clearance deals) and items already exchanged once aren’t eligible for further exchanges.