Return and Cashback Policy

Return Policy

We want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help.

RETURNS

1. Return Window: We happily accept returns within 7 days of delivery.

2. Return Condition: Returned items should be unused, unwashed, with original tags, packaging intact, and in a resalable condition — just the way you received them!

3. Return & Exchange Eligibility: We totally understand if you change your mind — we accept those returns too. Got a size issue? No worries — you can either return it or swap it for a better fit.

4. Reverse Shipping Charges: Absolutely free if you received a defective, damaged, or incorrect item. For size swaps or change of mind returns, a small reverse shipping fee of INR 100 applies.

5. Non-Returnable Items: No returns on Sale items (stock clearance deals), already exchanged/replaced pieces, or items bought with store credits. Items bought on special discounts (like Diwali offers) can only be exchanged — not returned.

6. Complaint Window for Defects/Damage/Wrong Items: If there’s a problem with your order, please let us know within 48 hours of receiving your parcel. Sadly, we won’t be able to help with return, exchange, or refund requests after that window.

7. Return/Exchange/Refund Process: All requests should be made through our website only. While we don’t accept requests via email, WhatsApp, calls, or customer care, we’re always here to help and assist through these channels if you need guidance.

8. Return Approval & Quality Check: Please note — accepting a return request doesn’t automatically guarantee a refund. Every returned item goes through a Quality Control check, and we’ll take it forward based on that.

9. Processing Time: Our QC team will inspect your parcel within 2-3 working days after it reaches us. Don’t forget to provide photo and video proof when filing a complaint — this helps us match it with the returned item during inspection.

10. Reverse Shipment Terms: We can only accept returns if a registered complaint exists and the return is shipped via our delivery partners. For areas where reverse pickup isn’t possible, you’ll need to register your complaint first and share all the shipping details with us before sending it back.

1. Used Items Policy: Items showing signs of use like lipstick stains, perfume scents, or other marks won’t be eligible for return, exchange, or refund.

 For returns and exchanges please check the link in footer.

REFUND

1. Shipping Deductions: Refunds will be processed after deducting reverse shipping charges, except when it’s our mistake — like if you received a defective, damaged, or incorrect item. In that case, we’ll happily cover the shipping for you.

2. Refund Mode for Prepaid Orders: If you paid online, your refund can be processed: Back to your original payment method, or | As coupon codes — whichever you’d prefer!

3. Refund Mode for COD Orders: If you paid by Cash on Delivery, your refund options are: Coupon codes, or | Bank transfer to an account of your choice. (We’ll reach out for your details when needed!)

4. Non-Refundable Shipping Fees: Please note — shipping charges are non-refundable in all cases.

Refund Timeline: We’ll initiate your refund once your returned product passes our Quality Check. This usually takes around 5-7 working days after we receive your parcel and approve it.

EXCHANGE

1. Exchange Window: We’re happy to offer exchanges within 7 days of delivery.

2. Exchange Condition: Exchanged items should be unused, unwashed, with original tags and packaging intact, and in a resalable condition — just like how you received them.

3. Eligibility for Exchange
   We accept exchanges for: Size issues | Change of mind cases | Defective, damaged, or incorrect items | Discounted items (except for stock clearance sale items)

Note:
Sale items (stock clearance deals) and items already exchanged once aren’t eligible for further exchanges.

4. Product Replacement Policy: If your requested size isn’t available, you can choose to: Swap it for another product of equal value, or Go for a higher value product by paying the difference — your pick!

5. Shipping Charges for Exchanges: Your first exchange is on us — completely free! | For any additional exchanges, a small reverse shipping fee will apply. If it’s a case of defective, damaged, or incorrect items, exchanges will always be free.

6. Single Service Request Policy: You can submit one post-delivery service request (return, exchange, or refund) per invoice. This request can cover multiple eligible items from the same invoice but must be submitted together in one go. Once we process this request, we can’t take any more requests for the same invoice.

1. Finality of Service Requests: After your return, exchange, or refund is processed, we won’t be able to take any additional requests for the same order.

CANCELLATION

1. Order Cancellations Before Dispatch: You can cancel your order anytime before it’s dispatched — no problem at all!

2. Prepaid Order Cancellations: If you’ve prepaid for your order, you can choose to either: Exchange it for something else you love, or | Get a refund when you cancel.

3. COD Order Cancellations: For Cash on Delivery (COD) orders: You’re free to cancel before dispatch — no penalties, no questions asked. Since no payment has been collected yet, there won’t be a refund involved.

4. Cancellations After Dispatch: Once your order’s on its way, we won’t be able to cancel it. But no worries — you can: Accept the parcel and then raise a Return or Exchange request as per our policy.

SHIPPING & PAYMENTS — Fast & Secure!

1. Free Standard Shipping: We’ve got you covered — no extra shipping charges on standard deliveries!

2. Order Processing: Orders placed between Monday to Saturday are shipped within 24 hours. Orders placed on Sundays or public holidays ship the next working day.

3. Delivery Time: We aim to deliver within 5–14 working days after dispatch. Sometimes, delays can happen due to reasons like bad weather or courier strikes — but we’ll always keep you posted.

4. Track Your Order: As soon as your order ships, you’ll receive tracking details via email and WhatsApp so you can follow its journey.

5. Payment Methods: We accept Credit/Debit Cards, UPI, Net Banking, Wallets, and COD.

6. COD Details: Available for orders up to ₹4,000. A small COD fee will be added at checkout.

7. Payment Security: All payments are processed through safe, encrypted gateways — your details are always secure with us.

8. Failed Payments: If your payment fails but the amount is deducted, just reach out to our Customer Support team — we’ll sort it out for you!

9. Undelivered Orders: Prepaid Orders: Our delivery partner will make one delivery attempt. If it doesn’t go through, a second attempt will be made. If both attempts fail, the parcel will be sent back to us, and you’ll receive a coupon refund (minus shipping charges). | COD Orders: Same process here — two delivery attempts will be made. If both fail, the parcel returns to our warehouse, and since no payment was collected, no refund will be processed.

10. COD Reconfirmation: We’ll reconfirm your COD order via WhatsApp and email. If we don’t hear back within 30 minutes, our team will give you a quick call.

11. Product Images: We do our best to show you accurate product pictures — but keep in mind, the actual product may look slightly different in color or texture due to lighting, angles, and photo edits.

Returns

• Returns accepted within 7 days of delivery.

• Items must be unused, unwashed, with original tags and packaging.

• No returns on sale items, exchanged products, or store credit purchases.

• Change of mind/size returns allowed — reverse shipping chargeable.

• Defective/damaged/wrong items — reverse shipping is free.

• Complaints for defects/damage must be raised within 48 hours.

• Returns/exchanges are accepted only via the website.

Exchanges

• Exchanges allowed within 7 days for:

• Size issues

• Change of mind

• Defective/damaged/wrong items

• Discounted (but not sale) items

• First exchange is free. Charges apply for additional exchanges.

• If your size isn’t available — choose another product or pay the difference for a higher-value one.

• Only one service request (return/exchange/refund) per order.

Refunds

• Refunds processed after the item passes Quality Check (5-7 working days).

• Reverse shipping charges deducted, unless it’s a defective/damaged/wrong item.

• Prepaid orders: Refund to original payment mode or coupon.

• COD orders: Refund via coupon or bank transfer.

• Shipping fees are non-refundable.

 Cancellations

• Orders can be cancelled before dispatch only.

• Prepaid orders: Refund or exchange available.

• COD orders: No charge for cancellations before dispatch.

• After dispatch, no cancellations — but you can return/exchange after delivery.

Shipping & Payments

• Free standard shipping on most orders.

• Extra charges for remote areas (shown at checkout).

• Orders ship within 24 hours (Mon-Sat).

• Delivery in 5-14 working days (delays possible due to unavoidable reasons).

• Two delivery attempts will be made. If both fail:

• Prepaid: Coupon refund (minus shipping).

• COD: No refund.

• COD available up to ₹4,000 (small fee applies).

• Multiple safe payment options — Cards, UPI, Wallets, Net Banking, COD.

• Product colors may slightly differ due to lighting and edits.

Questions?

If you have any questions about our Return and Cashback Policy, please don't hesitate to reach out.

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